Quality Assurance

NFI’s warehousing and distribution operations are anchored by our collective belief in top-tier customer satisfaction. That means meeting customer needs 100% of the time, no matter what the circumstances.

Central to this mission is our adherence to CFQ or Customer Focused Quality. This system generates day-in, day-out commitment to meeting the objectives of our customers as defined at the start of our relationship with them and as measured on an ongoing basis throughout.

At NFI, we believe that consistency is one of the greatest assets a company can have in an operation such as ours, as it provides clearly defined responsibilities and lines of accountability that our people can easily digest and act upon. Every day, from our Forklift Drivers to our General Managers, each member of our team is focused on delivering results for customers through our high-performance standard operating procedures.

We are so focused on quality assurance and satisfying our customers, that we ask each general manager to develop metrics for their facility. These metrics are used to continuously maintain and improve processes, track performance, monitor costs and most importantly, show our customers that NFI is a top performer.